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FAQs

Customer Service

Orders

How old must I be to use the site?

We require all customers to confirm that they are at least eighteen (18) years old when entering our site.  Please refer to the "Eligibility to Use the Site" section in our Terms and Conditions, located here, for more information.

How do I check on an order I have placed?

Once your order is placed, you will receive an email confirming the details of your purchase. Once your order is fulfilled, you will receive an email confirmation with tracking information. If you have a SkinDope.com account, you can also view the status of an order by logging in to your account and selecting Order History.

If you have any questions or concerns, please contact our customer service representatives and have your order number available.

Call us toll free at (877) 480-3702 or send us a message by clicking the 'Help'  button at the bottom of your browser.

Customer Service hours are Monday-Friday, 6am to 6pm PST.

How quickly is my order processed?

Orders are typically processed within 48-hours of receipt and during normal business hours. Orders placed on Friday after 12pm PST, and on weekends will be processed the following business day. Please allow an additional 1 to 2 business days for orders to be processed during the holidays and other busy sales periods.

Please note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

How do I use a promo code?

If you sign up for our email newsletter or "like" us on Facebook you'll start receiving some fun perks, like the occasional promo code for a limited-time discount on select items. To use a code, simply enter it during checkout.

Only one promo code is allowed per order, so if you have 2 codes you'd like to use, pick the one that gives you the best deal.

Sorry, promo codes cannot be applied to past purchases and there are no rainchecks on out-of-stock items.

Do you charge sales tax?

We are required by law to collect state sales tax on orders being shipped to addresses inside California.

What are my payment options?

We accept American Express, Visa, Mastercard, Discover, and PayPal. Unfortunately, we cannot accept CODs, personal checks, money orders, credit cards with billing address outside the United States, credit card gift cards, or layaway.

Please note: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

How do I cancel or change an order?

We begin processing orders as soon as they are placed, so please contact us ASAP to request a change or a cancellation. Orders placed on weekends or holidays will be processed or cancelled the following business day.

Call us toll free at (877) 480-3702 or send us a message by clicking the 'Help'  button at the bottom of your browser.

Customer Service hours are Monday-Friday, 6am to 6pm PST.

Can I update my address?

If you notice an error in your shipping address, please send an email with your order number and correct address to cs@skindope.com immediately after the order is placed.

Shipping

What is your shipping policy?

We accept orders that are billed and shipped to locations in the United States where CBD sales are legal. We regret that we are unable to ship to international addresses and apologize for any inconvenience.

What are my options for shipping?

USPS Flat Rate
SkinDope.com offers free shipping for all orders shipped with this shipping method. Tracking is available for this option. Most shipments arrive within 3-7 business days (after the shipment date).

UPS Ground
UPS ground is available for a flat rate of $7.95 for addresses in the United States.

How can I track shipping for my order?

You can track your package by clicking "track my order" in your shipping notification email.

Returns

What is your return policy?

If you are not satisfied with an item from your online order, you can return it within 30-days of your purchase date for a full refund of the purchase price (minus shipping charges). All items must be returned in its original condition (unused and unaltered) and in original packaging. Only items purchased on SkinDope.com may be accepted for return. Items marked as Final Sale, Good Buys, and Gift Sets are non-refundable.

Click Here to initiate your return.

IMPORTANT NOTE: Shipping charges are non-refundable and shipping fees will be deducted at the time of refund.

How do I return something?

We want you to be completely satisfied with your Skin Dope purchase. If you need to return an item, you may send back the unused portion within 30-days of your purchase date, and we will be happy to refund the original method of payment. We offer pre-paid shipping labels for all U.S. returns through our Return Portal. Please note that shipping fees will be deducted at the time of refund.

Click Here to initiate your return.

Please note: Only items purchased on SkinDope.com may be accepted for return. Items marked as Final Sale, Good Buys, and Gift Sets are non-refundable.

What if my products arrive damaged?

If you received product that was damaged during shipment or if your package was damaged in shipment by the carrier, please notify us immediately by sending an email to Customer Service. We ask that you save the box and damaged merchandise and attach a picture of the damaged items, if possible.

How long does it take to process a return?

Refunds typically take up to 10 business days to appear on your statement, once we receive your returned item(s) at our warehouse.

Due to COVID-19, it may take longer than normal to process a refund for your returned item(s). We appreciate your patience during this time.

Customer Service

Send us a message

The easiest way to reach us is to send a message to our Customer Service team by clicking the 'Help' icon in the bottom corner of your browser.

Help

For order inquiries please allow 1-2 business days for a response. For general inquiries, please allow 3-5 business days.

Customer Service Hours

Customer Service hours are Monday-Friday, 6am to 6pm Pacific Time.

Contact us by phone

Call us toll free at (877) 480-3702.

Josie Maran Rewards

What is Josie’s Rewards?

Josie's Rewards is a free rewards program that allows you to earn points on all your JosieMaran.com and SkinDope.com purchases. Once you sign up for an account, you'll start earning points on all your purchases.* Points can be redeemed for exclusive goodness, discounts, bonus points on your birthday, and way more. You must be registered for an account on SkinDope.com and JosieMaran.com to earn and redeem points on both websites. Activities that can earn you points and the rewards we offer can change at any time.

How can I join?

Joining is easy! Simply click here to register for an account. By creating an account you are automatically enrolled in the SkinDope.com rewards program. To earn points for JosieMaran.com purchases, click here to register for an account on the Josie Maran website.

How do I earn points?

There are lots of ways to earn points with Josie's Rewards. You will earn points by making a purchase, writing product reviews, referring friends and providing your birthday. Reference More Ways to Earn Rewards on this page for more details.

How do I redeem my points?

To redeem points, login to your account and click the "Redeem Rewards" button on your Account page. There you will find a list of all the rewards available for you to redeem. Click on the "Redeem" button below your desired reward and follow the detailed instructions.

Can I use my points on JosieMaran.com?

If you have enough points to redeem a reward, you can select the reward titled JOSIE MARAN to use the points available for a discount on JosieMaran.com. You will be notified in a pop-up that the reward can only be used on JosieMaran.com. Please contact Customer Service for assistance.

How do I check my point balance?

You can check your point balance on both your Account page and the Josie's Rewards page. You must be logged in to view your rewards and earn rewards on your purchases.

Can I earn points if I purchase Skin Dope or Josie Maran products from another site or a retail store?

At this time, Josie's Rewards is awarding points only for SkinDope.com and JosieMaran.com purchases.

Can I use my points during checkout?

Not directly - you can redeem your points from the Josie's Rewards page for a coupon code code which can be applied during checkout.

Can I earn points on past purchases?

Purchases prior to the program launch on 11/02/2021 are not eligible for points, but all future purchases are!* You must be logged in to your SkinDope.com account to earn and redeem Josie's Rewards.

Do my points expire?

Points earned through Josie's Rewards do not expire.

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately.

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase.

What happens to my points when I return items?

If you return items, the points associated with the returned item(s) will be deducted from your points total.

Can I combine my points from multiple accounts into a single account?

Yes! If you have more than one Josie Maran account, please email your account details to (cs) and note which account you'd like to keep. Please note that some points may not be eligible for transfer.

How do I change my password?

Please contact Customer Service.

What if I have questions about my rewards?

Please email all questions and inquiries to Customer Service. You can also refer to our FAQs for more information.

Subscription

How does it work?

You can subscribe to your favorite Skin Dope CBD formulas from any product page. Just select the 'Subscribe and Save 10%' option on the page and select your frequency. We automatically send your subscription items(s) based on your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. You’ll receive 10% off all subscription items and free shipping on your order.

Please note that subscriptions are currently only offered on full-sized CBD formulas.

How do I make changes to my subscription order?

Whether you need your formula(s) ASAP or want to skip, it’s easy to adjust your subscription delivery at any time. After your first subscription is placed, you can log into your Skin Dope account to modify your preferences. Go to the 'Manage Subscriptions' section to edit your ship date, frequency, quantity, product preferences and more.

If you need assistance accessing your SkinDope.com account, please contact Customer Service.

Can I cancel anytime?

You can cancel at any time by going to the 'Manage Subscriptions' section on your account page. Choose the product subscription that you want to cancel and select 'Cancel Subscription'.

Will I get a reminder email before my next shipment?

You will receive an email notification 3 days prior to your subscription order being processed. Once your subscription order is processed, you will receive an order confirmation email followed by tracking information once it ships.

Changes to subscription orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time. If you need help managing your subscription, please contact Customer Service.

When is my card charge?

Your card will charged automatically according to your selected subscription frequency. You always have complete control over your subscription order, and we send an email reminder before each order is charged to your account.

Changes to subscription orders can be made any time within 24 hours of the next scheduled shipment date and you can cancel at any time. If you need help managing your subscription, please contact Customer Service.

Skin Dope Products

What is the difference between hemp seed oil and CBD oil?

Hemp seed oil and CBD oil are extracted from different parts of the hemp plant. Hemp seed oil is extracted from just the seeds, while CBD is a compound extracted from the whole plant - flowers, stalk and leaves.

Do Skin Dope products contain marijuana? Will they get me high?

No and no.  Both of our products are completely free of THC, the compound of the cannabis plant that produces psychoactive effects (i.e., a high or sense of euphoria).

What is the difference between Hemp & Marijuana?

Although both plants are from the species cannabis, cannabis sativa (hemp) contains virtually no THC (delta-9-tetrahydrocannabinol), the active ingredient in marijuana. Hemp cannot be used as a psychoactive drug because it produces virtually no THC (less than 0.3%), whereas marijuana produces between 5-20% THC. In the United States, Canada, and Europe, the level of THC in hemp is limited to .03% or three-tenths of one percent. Josie Maran’s CBD has been third party tested and verified to be at a non-detectable THC level.


Hemp Plant

Cannabis Sativa (Hemp) Plant (contains virtually no THC)


Marijuana Plant

Marijuana Plant (contains 5-20% THC)

Can I ingest Skin Dope products?

We created Skin Dope Hemp Seed Oil and Skin Dope CBD Oil to be used as topical skincare products. We do not recommend ingesting either product, but feel free to slather it all over your skin from head to toe.

What are phytocannabinoids?

Phytocannabinoids are the main group of naturally occurring compounds found in the hemp plant. Phytocannabinoids work most effectively when used together in synergized compounds. The cannabis plant contains over 100 active phytocannabinoids, CBD being one of the most powerful.

CBD Oil

What is CBD?

CBD, short for cannabidoil, is a compound primarily found in the flowers and leaves of the hemp plant. It is a powerful phytocannabinoid product by the plant and is known to help our bodies maintain health, balance, and overall wellness.

Is this full-spectrum CBD? What does this mean and why is it important?

Yes, our CBD is full-spectrum. Full-spectrum CBD is CBD that is extracted from the highest quality parts of the plant - flowers, stalk, and leaves.

Unlike CBD isolate, full-spectrum CBD ensures that you are getting all of the benefits of the whole plant.

How does CBD work?

CBD works with our body's endocannabinoid system to balance, regulate and restore many functions in the body. When applied topically, CBD can help skin absorb vital phytonutrients quickly and calmly.

What is the difference between CBD and THC?

Both are compounds found in the cannabis plant, but have different effects on the body. THC gets you high, while CBD is known to restore homeostasis in the body and delivery anti-inflammatory and other benefits.

Where do we source our CBD?

Our 100% organic CBD is sun grown in the U.S. using sustainable farming practices, just the way nature intended.

Are Skin Dope CBD products tested?

Each batch of our Skin Dope CBD full-spectrum products is tested by an independent lab, which provides its test results in a Certificate of Analysis.  If you would like a copy of these documents, you can find them on our site here.

Hemp Seed Oil

What is hemp seed oil?

Hemp seed oil is an amino acid-rich oil extract from the seeds of the hemp plant (also known as the cannabis sativa plant).

What can amino acids do for my skin?

Amino acids are essential for strong healthy skin that can stand up to environmental stressors.  Proteins from amino acids strengthen the look of skin - think of them like skin's cement and building blocks.

Is there a difference between hemp seed oil, hemp oil, and hemp extract?

Yes.

Our hemp seed oil is produced from cold-pressed hemp seeds from the hemp plant and does not contain CBD.  Hemp seed oil contains a robust profile of protein-rich amino acids and essential omega fatty acids.

Hemp oil can be extracted from various parts of the plant, so not just the seeds. Hemp oil is sometimes a misnomer for hemp seed oil.  That is, hemp seed oil may not be the same as hemp oil.

Hemp extract and hemp oil are interchangeable terms. Hemp extract/oil can contain no CBD, or it can be rich in CBD.  Note our hemp seed oil does not contain CBD.

Where do we source our hemp seed oil?

Our hemp seed oil is sustainably sourced from France. It is 100% organic, cold-pressed, and unrefined.

Company

California Transparency in Supply Chains Act Disclosure

SkinDope.com is owned and operated by Josie Maran Cosmetics LLC (JMC).

JMC is committed to respecting the human rights of its employees, suppliers, and communities in which it operates. JMC is committed to a work environment that values fair labor practices, quality assurance regulations, environmental laws, and ethical business practices within its global supply chain.

JMC expects all of the companies, factories, manufacturers, vendors, and/or agents that supply materials, produce goods, and/or provide services to JMC and any local affiliates (hereinafter “Suppliers”) to comply with all local regulations and national laws, including, but not limited to, those governing slavery and human trafficking, labor, employment, and occupational safety regulations and laws. Suppliers must comply with the policies and procedures contained in JMC’s Vendor Manual, Quality and Supplier Agreements and Supplier Code of Conduct which outlines the company’s expectations on quality, health, safety, sustainability, women’s empowerment, human rights, labor conditions, and includes a zero tolerance policy on human trafficking, slavery, child, forced, indentured, involuntary, prison, or uncompensated labor.

JMC is committed to working with its Suppliers to source materials, products, and services responsibly with uncompromising integrity.

VERIFICATION OF COMPLIANCE WITH LAWS

JMC is committed to fair labor practices within its supply chain by evaluating and addressing risks of human trafficking and slavery.

SUPPLIER AUDITS

JMC conducts annual audits of its Suppliers to determine whether they are complying with the company’s Vendor Manual, Quality and Supplier Agreements and Supplier Code of Conduct including requirements aimed at ensuring human trafficking is not tainting JMC products. JMC decides which suppliers to audit based on its assessment of the level or risk for slave labor or human trafficking practices in the country where the Supplier operates.

CERTIFICATION OF COMPLIANCE WITH SLAVERY AND HUMAN TRAFFICKING LAWS

JMC requires in its Supplier Agreements that each Supplier provide a certification, as a condition to doing business with JMC, that it is in compliance with all local regulations and laws, including those relating to anti-slavery and human trafficking, child and forced labor, human rights, harassment, and abuse, discrimination, and ethical practices and anti-corruption.

ACCOUNTABILITY

JMC has a zero tolerance policy on human trafficking, slavery, child, forced, indentured, involuntary, prison, or uncompensated labor. If a Supplier is found to violate JMC’s Quality or Supplier Agreement or Supplier Code of Conduct, JMC may, at its discretion, either terminate business with that Supplier or require the company to develop and implement a corrective action plan within a certain fixed time period.

TRAINING

JMC’s Quality, Regulatory & Sustainability Department is responsible for ensuring all JMC suppliers are in compliance with supply chain regulations. JMC maintains internal accountability standards and procedures and provides annual training to ensure that employees are knowledgeable and aware of the issues and concerns surrounding the supply chain including monitoring and mitigating the risk of human trafficking and slavery.

SUPPLIER CODE OF CONDUCT

JMC’s Supplier Code of Conduct applies to any companies, factories, manufacturers, vendors and/or agents that supply materials, produce goods, and/or provide services to JMC (referred to as "Suppliers") to comply with all local regulations and national laws, including, but not limited to, those governing slavery and human trafficking, labor, employment, and occupational safety regulations and laws. 

JMC strives to develop and maintain long-lasting, trusting, and mutually beneficial relationships with Suppliers who share its core philosophy and who are committed to operating responsibly and ethically. This commitment requires all of our Suppliers to fully comply with this Supplier Code of Conduct, as detailed below:

Legal Compliance: JMC is committed to conducting its business in accordance with the highest ethical standards and in compliance with all applicable laws and regulations in the countries where it does business. JMC’s goal is to meet or exceed requirements of applicable quality, environmental, health and safety laws and regulations and expects its Suppliers to do the same.

Child and Forced Labor: JMC Suppliers must not employ child, forced, or compulsory labor of any kind including prison, bonded, indentured or otherwise. Mandatory overtime is forbidden and workers must be allowed to leave their employment after giving reasonable notice.

Human Rights, Harassment and Abuse: JMC Suppliers must treat their employees with respect and dignity. They must not engage in any kind of corporal punishment, physical, verbal, psychological or sexual abuse or misconduct.

Human Trafficking and Slavery: JMC requires all of its Suppliers to assess the risks and vulnerabilities to slavery or human trafficking in the production of the production of goods and verify their compliance with all local labor regulations and laws, 

Hours and Wages: JMC Suppliers must comply with the local legal limit on hours worked. Workers must receive at least 1 day off each week and must not be required to take work home. JMC Suppliers must pay their employees the legal minimum wage or the prevailing industry wage (whichever is higher) as well as pay any legally prescribed benefits. Workers must not be subject to financial penalties or deductions from wages as a form of discipline.

Discrimination: JMC Suppliers must treat all of their employees equally and fairly and must not subject their workers to any unfair or unjustified discrimination with regard to hiring, remuneration, promotion or termination. JMC Suppliers must not discriminate on personal characteristics such as race, creed, color, religion, gender, age, national origin, alienage or citizenship status, sexual orientation, gender identity or expression, marital, partnership or familial status, disability, genetic information, veteran/military status, domestic violence victim status or any other legally protected group.

Freedom of Association: JMC Suppliers must recognize the right of employees to freely associate and must comply with all local laws governing the right of employees to select or not to select workplace representatives.

Health and Safety: JMC Suppliers must ensure that their workers perform their work in clean, healthy, and safe environments. Supplier premises must be of a standard to prevent accidents and illnesses and to ensure an adequate level of sanitation.

Environment and Sustainability: In addition to compliance with local and international environmental laws and regulations. JMC Suppliers must strive to continually improve their sustainability performance record.

Subcontracting: Subcontractors must agree to abide by JMC’s Supplier Code of Conduct. Manufacturing facilities may not be changed without advance written notice to and approval by JMC.

Communication: JMC Suppliers must make all reasonable efforts to communicate the JMC Supplier Code of Conduct to workers and must ensure that workers have the opportunity to ask questions and make complaints under the Code.

Ethical Practices and Anti-Corruption Policy: All JMC Suppliers and their officers, directors and employees must adhere to the highest standards of business ethical conduct and must not engage in any corruption activities including extortion and kickbacks.

Improper Payments, Gifts and Entertainment: JMC employees may not give or receive gifts or entertainment unless they are not provided as a quid pro quo, are modest in value, infrequent, unsolicited, given on a customary gift giving occasion, reasonable and customary in our business and permissible under the rules of the Suppliers’ organization.

Verification of Compliance: JMC will work with its Suppliers to ensure that they fully understand the intent and requirements of the Supplier Code of Conduct. If JMC determines that a Supplier is not in compliance nor makes any effort to comply, then at JMC’s discretion, the remedies may include, among other things, termination of business with JMC or the development and implementation of a corrective action plan that would need to be implemented within a certain fixed time period followed by an audit if appropriate. 

Inspections, Audits and Access to Information: JMC approves new suppliers and new manufacturing facilities that pass both its Supplier Code of Conduct audits and a quality assurance audit. JMC may conduct Supplier compliance audits at any time without notice. JMC Suppliers must provide in English any requested written quality GMP documentation to verify compliance with applicable laws and regulations and JMC’s Supplier Code of Conduct